Policies

Returns

1. Returns are ONLY accepted within two weeks (14 days) from our ship date.
2. Returns or Refused Delivery MUST be telephoned in to us for approval and receive a return authorization number. Without a return authorization number, we will refuse the returned package and have it sent back to the customer.
3. Items returned must be in salable condition.
   • Packaged appropriately
   • Shipped via UPS or Fed EX and fully insured.
   • If retail value is more than $100.00 the item(s) must be insured by the customer.
   • If returns are received in damaged condition, it is the customer's responsibility to file a claim & seek reimbursement from the shipping service.
   • No COD returns accepted.
   • Restocking Fee of 25% of total order purchase price, will be charged for all orders where a return authorization number has not been issued and all orders that total over $55.00
   • The Customer is responsible for all shipping fees and insurance to return items to The Lighthouse Man.
   • The Lighthouse Man does not refund original shipping charges on returned items.
4. Note: Approved Refused merchandise will be charged a 25% re-stocking fee.
5. "No Returns" on Gift Certificates, Special Order Lighthouses, Yard Ornaments, Assembly & Light Kits, Beacons, or Do-It-Yourself Plans."
6. We will not accept any returned item that were altered or adjusted in any way.
7. Multiple Piece Shipment Damage: If one part of your shipment is damaged and you now decide you want to return the entire order then it is the customers responsibility to pay for all return shipping of the non damaged items. You will also be responsible for all origional shipping on the non damaged items. This now simply turns into a return order. Again your damaged portion will be covered but the other non damaged items are now a customer return and those rules will apply.
8. All gift certificates have no "cash value". Meaning that they can not be redeemed for cash. They can only be used for the purchase of our products on our web site.
9. All gift certificates are non transferable. Only the gift certificate reciepent can use the gift certificate.
   
   
   Fed Ex or UPS Address Change Correction Charges:
   If the customer does not provide the Lighthouse Man with the full and correct address at the time of order and Fed Ex or UPS charges the Lighthouse Man for a Change of Address Correction then the customer will be responsible for those fees. The Lighthouse Man will automatically charge your credit card for this charge and a $10.00 handling fee to cover our cost and fees. We will provide the customer with any documentation from the shipping company showing the address they provided and the correct address.

Damages for Fed Ex or UPS Shipments

1. All items shipped via Fed Ex or UPS are insured.
2. The customer is responsible for inspecting and reporting (to the delivery person) any obvious damages to package exteriors prior to accepting the package.
3. Where shipped items have experienced damages internally, the customer is responsible for reporting the damages to The Lighthouse Man immediately via email or phone.
4. We require a picture of any damages and the box the package was shipped in.
5. We will contact the shipping service and complete the necessary claim paperwork.
6. Upon receipt of supporting documentation from Fed Ex or UPS, we will replace lost or broken goods at no additional charge to the customer.

Please follow the instructions provided below and in all cases call or send an e-mail to "Lighthouse Man" with the details of the damage.

Include the carrier (Fed Ex or UPS), invoice number, date of delivery, extent of damage, and any additional information regarding the problem to ensure the claim process goes smoothly.

Damaged Procedures for Fed Ex or UPS:

1. Report all damages within 10 Days from our ship date. Any report of damage after this time frame will not be accepted.
2. Call or email "The Lighthouse Man" immediately. To assist us with claim paperwork, please provide the following information:
• Carrier (Fed Ex or UPS)
• Invoice number
• Number of Boxes received
• Description of damages
3. Pictures of the damaged item and the shipping box are required to assist us with the claim paperwork.
4. Pictures must be provided in a timely manner (1-5 days). If we do not receive the pictures in this time frame, your damage claim will be canceled.
5. We will contact UPS or Fed Ex and arrange for an inspection or advise you of further steps.
6. UPS or Fed Ex will contact The Lighthouse Man within 10 to 20 working days to advise us of the results of your claim.
7. The Lighthouse Man will notify you of the results and with your feedback determine if you want a refund or replacement.
8. Multiple Piece Shipment Damage: If one part of your shipment is damaged and you now decide you want to return the entire order then it is the customers responsibility to pay for all return shipping of the non damaged items. You will also be responsible for all origional shipping on the non damaged items. This now simply turns into a return order. Again your damaged portion will be covered but the other non damaged items are now a customer return and those rules will apply.

IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO "The Lightohuse Man". Inspection must be made on your premises. Returning items VOIDS any possibility of an adjustment. All original packing materials must be kept even if there is no apparent damage to the shipping carton.

Damages for Motor Freight Shipments

Larger items including 8' and 12' lighthouses and most furniture pieces will be delivered by Motor Freight Curbside Delivery. Items shipped by this method will be delivered to your curbside. Please note that Motor Freight Delivery does NOT include unpacking the item, placement, assembly, or removal of packaging material. Some accessories and furniture items delivered via motor freight will require some assembly. Easy to follow assembly instructions are included.

Please note that, for all Motor Freight Deliveries, you must be present to sign for, and inspect, your order. A driver will call ahead to schedule a delivery time window.

Inspecting Your Delivery

The Lighthouse Man offers quality products, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage. It is imperative that you inspect your order for damages before signing the freight bill.

When your order arrives, take time to inspect it to ensure that

• the paperwork is accurate,
• the correct number and type of items have been delivered, and
• the shipment is free from any damage or defect.

It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company’s Bill of Lading and contacting the Lighthouse Man via email or at 570-523-0813.

Please do not discard the original packaging materials. The Lighthouse Man is unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading, or reported more than 24 hours following delivery. If the driver will not wait for you to inspect it then sign the form and print the the following statement "Driver will not wait for inspection"

Damages for U.S. Postal Shipments

Please note: We only ship Lighthouse Working Plans and very small items via USPS.

1. Shipping via USPS is only 1.00
2. The lighthouse Man is not responsible for any lost or damaged items shipped via USPS.
3. All items shipped via USPS are not insured. It is the responsibility of the customer to pay for or add insurance.
4. If the customer paid for insurance and there is a damaged item, the customer is responsible to file a claim for lost or broken goods.
5. Upon receipt of supporting documentation from the US Postal Service, we will replace lost or broken goods if the customer purchased insurance.