Frequently Asked Questions2023-12-05T10:40:11-05:00

Frequently Asked Questions

How Can We Help?

Answering PaymentShippingOrderLighthouseProductTroubleshooting Questions

Why Does My Revolving Beacon Rotate In Different Directions2023-11-22T10:03:15-05:00

This is totally normal as your revolving beacon is designed with a bi-directional motor so that if it feels tension or binding, it will stop and rotate in the opposite direction. This prevents the motor from burning out and keeps your beacon running smoothly. Therefore, you may notice that one time you turn it on it will rotate clockwise, while the next time it rotates counter-clockwise.

Why is My Rotating Beacon Not Revolving2023-11-22T10:02:18-05:00

More than likely, there are three possible reasons for your rotating beacon not to be revolving. Firstly, it could be that the beacon has been overtightened to the junction box, preventing it from turning freely. Secondly, the nut on the bottom of the beacon could have come loose and the gears are no longer lined up. Lastly, the motor may have burned out and needs to be replaced.

Here’s a short video to help: Wobbling Beacon

FAQ Video Intro for Wobbling Beacon

How do I Alter the Revolving Beacon to Fit Inside my Lighthouse Light Kit2023-11-29T14:52:56-05:00

Here is a video explaining how to alter the beacon to fit inside light kit 01:

We also included PDF instructions here: Beacon Alteration Directions

FAQ Answering How to Alter Beacon

What is your Return Policy2023-11-22T10:00:53-05:00

Our Full Return Policy can be found here: Return Policy

How do I secure or anchor down my lighthouse to the ground?2023-11-22T09:59:45-05:00

All of our lighthouses have a base plate and this is how you can secure it to any surface.
When anchoring it to the ground you can do something as easy as using garden stakes or tent stakes and staking it to the ground.

For a more permanent or theft deterrent solution you can always pour a concrete slab and lag-bolt it to the slab.

When anchoring to a wooden boat dock or deck you can simply just screw it fast.

Alternatively,  some of our customers have purchased a large 24″ patio pavers and have adhered or use tapcons to secure the lighthouse to the paver.

Or if you do not want to be bothered with any of this then you can always upgrade and order one of our rock bases and easily secure it to this.
Click Here to view our Rock Bases.

Again, you will use the lighthouse base plate to anchor to ANY surface.

Are your Lighthouses Hollow?2023-11-22T09:58:59-05:00

Our Poly, Hybrid, and Wooden Lighthouses are all hollow.

Our Stucco Lighthouses are not hollow.  However, if you purchase our Rock Base accessory you can cover something with this and then attach the Stucco Lighthouse to the Rock Base.

Do you Have interior Dimensions for your Poly Lighthouses ?2023-11-22T09:58:29-05:00

Yes please follow this size chart for details.

Poly Lighthouse Size Chart

What are the Dimensions of your Poly Lighthouses?2023-11-22T09:58:09-05:00

Yes please follow our dimensional size chart for our Poly Lighthouses.

Poly Lighthouse Size Chart

What are the Dimensions of your Wooden Lighthouses?2023-11-22T09:57:46-05:00

Yes please follow our dimensional size chart for our Wooden Lighthouses.

Poly Lighthouse Size Chart

If we add a Base to our Poly Lighthouse Will the Overall Height Increase?2023-11-22T09:57:25-05:00

Yes If you add an optional Poly Base it will increase the overall height of your lighthouse.  Below is a size chart to help.  So for example if you order a 5′ Lighthouse and then get the optional base the lighthouse will now be 5′ 10″.

Lighthouse Size

Do your Lighthouses Come with a Light?2023-11-22T09:57:02-05:00

Yes, EVERY Lighthouse we sell comes standard with a regular electric light with a 40 watt bulb.   You will also get 8′ of exterior grade wire and plug that you can plug into any standard outlet.

Now you can always upgrade and add additional Lighting Accessories like:  Revolving Beacons, Solar Beacons, Electric Fresnel Lens ,or Low Voltage Lighthing.

What are the Differences Between the Revolving Beacons?2023-11-22T09:56:47-05:00

The difference is the top housing and the revolutions or flashes per minute. 🌟

So this is what I always tell my customers.  If you are going for authenticity and you want a slow revolving beacon then go with the Deluxe Beacon or the Liteman Beacon.  As these beacons have 2 mirror backers and one bullet fresnel lens. 🔥

If you want a faster or brighter light then go with the Beacon 01 as this has more flashes per minute and more light output.   Usually businesses go for this option as they want to draw attention to their store front or booth at a trade show.

Please watch the videos on our Revolving Beacon Page to for more details and watch them in action: 💥

What is the Differences Between the Deluxe and the Liteman Beacon?2023-11-29T09:48:49-05:00

The difference is the Deluxe Beacon is powder coated Black in color and also features a motor on/off switch.  🔥

Thus with the deluxe you have the option of turning off the beacon motor and having just a stationary light and then turn it back on and have a revolving beacon.

You kind of get the best of both worlds with this option.  Or if your not sure you would like a revolving beacon then the Deluxe is perfect because then you can turn it on or off whenever you would like.

Please watch the videos on our Revolving Beacon Page for more details and watch them in action: 💥

Or check them out on our YouTube page:

What Payment Methods do you Accept?2023-11-22T10:14:37-05:00
  • Credit Cards. Visa, Mastercard, and Discover
  • PayPal
  • Money Orders.
  • Paper Checks, both Business and Personal
  • Cash
  • Venmo
Do you Sell Gift Cards?2023-12-05T11:18:33-05:00

Yes, we sell both E-Gift Cards and Gift Certificates.  You can get your Gift Cards here:

How can I Check my Gift Card Balance?2023-11-22T10:28:23-05:00

Whenever you place an order using a gift cart or gift certificate we will always reply back via email giving you your remaining balance.

Do you Offer a Layaway Program?2023-11-22T10:42:10-05:00

Yes, we do offer a Lay Away program for our larger ticket items.  We will hold the item for a 6 month period.  We require a 25% non refundable deposit at the time of purchase and then you can make payments toward your purchase over the 6 month period.  Once payment has been completed and received your item(s) will ship at that time.

Do you Offer a Buy Now Pay Later Program?2023-11-22T10:53:40-05:00

Yes, we offer the PayPal Buy Now and Pay Later option.  This is called their pay in 4 plan where you can make 4 installment payment over the next several weeks.

What is Pay in 4?

Pay in 4 is an interest-free installment loan that lets you split your purchase into 4 repayments, with the down payment due at the time of the transaction and 3 subsequent repayments made every 15 days thereafter.


How Long Does it Take to Ship?2023-12-05T12:00:37-05:00

This really depends on the product and the time of year.  Here is a general rule of thumb to follow:

All Lighting accessories like Light Kit, Revolving Beacons, Solar Beacons etc. normally shipped out in 24-48 hours.

All Lawn Lighthouses, Wishing Wells, and Windmills takes about 10-15 business days from the date you place your order.
Now please note this may change during our spring rush or early summer push where this may increase to 20-25 business days.

I assure you that we will do our absolute best to ship out your item ASAP.


Do you Ship to Canada?2023-11-22T11:34:46-05:00

Yes, we ship to Canada but please note is does cost more and we must give you a shipping quote.

To get a quote please send us an email with the following 2# items:

  1. Please provide your FULL Shipping Address 
  2. Please let us know everything you would like to order. This is so we can figure out the size and weight of the shipment.

    Once we have this information we will get you a full quote together ASAP

Do you Ship Overseas?2023-11-22T16:21:05-05:00

The Answer is it depends on what it is?  So if it is smaller like Revolving Beaocns , Solar Beacons etc then yes 100% we can ship it overseas.

We can ship all, Windmills and Lighthouse Lawn Ornaments up to 6’only.  Please note shipping something this size is costly.

To get a quote please send us an email with the following 2# items:

    1. Please provide your FULL Shipping Address 
    2. Please let us know everything you would like to order. This is so we can figure out the size and weight of the shipment.

      Once we have this information we will get you a full quote together ASAP

      1. We do not Ship our Wishing Wells or our Large lighthouse above 6′ as these items have to ship via motor freight only.
Do you Offer Express Shipping?2023-11-22T12:06:29-05:00

Yes, we can ship anything you would like via Express Service.  This is an additional fee but we can provide the following Services:

  1. Next Day Overnight Service
  2. 2 Day Service
  3. Express Saver

To get an Express Shipping Quote please send us an email with the following 3# items:

  1. Please provide your FULL Shipping Address 
  2. Please let us know which Express Service you would like.
  3. Please let us know everything you would like to order. This is so we can figure out the size and weight of the shipment.

    Once we have this information we will get you a full express quote together ASAP
Can I Track My Order When it Ships?2023-11-22T16:23:31-05:00

Yes, our automated system will automatically send you a tracking number (#) when your item(s) ship.

What should I do if my order is lost, stolen, or damaged?2023-12-05T10:52:27-05:00

Please Contact us Immediately and follow the instruction on our Damaged Shipping Policy Page

We will take care of everything, but you need to inform us immediately so we can help.

Where Do You Ship From?2023-12-05T12:02:16-05:00

We are located in Central PA and everything ships from our facility.

Are all Products Insured for Shipping?2023-11-22T13:38:31-05:00

Yes, every shipment is 100% insured for shipping.

Can I Pick Up to Save on Shipping?2023-12-05T10:59:59-05:00

Yes, we offer customer pickups and you are more than welcome to come to our PA facility to Pick-Up your order.

Please note: our shopping cart will automatically charge you for shipping.

If you would like to pick up just send us an email with everything you would like to order and we will create a custom check out link just for you.

Then when your item is completed we will contact you and schedule a pick up date and time.

How do you pack your Lighthouses?2023-12-05T11:40:27-05:00

We have specially made boxes that were designed specifically for our lighthouses.   📦

We use a double wall 275lbs crush test box and totally encase the lighthouse with foam for shipping safety. 🚐

We take great pride in our shipping, and we over pack everything. 😆

What Style Lighthouse Do You Recommend?2023-11-22T14:27:04-05:00

This is what I always tell my customer: 😃

If you are going for authencity and you want the WOW factor then 100% go for the Deluxe Stucco Lighthouses.  🔥
These lighthouses are by far the BEST quality lighthouses on the market guaranteed.

Now if you do not care so much about authenticity and you are looking for 100% maintenance free our Poly Lighthouses would be a great option.

Now something to note with the Deluxe Stucco lighthouses that really seperate it from all others is that in 10 years from now you can totally refurbish and re-paint your lighthouse and make it look like the day you got it.  💥

Please Note you can NOT do this with the poly lighthouses.  Poly lighthouses are not painted as the color is infused in the product during the manufacturing process, thus once the colors fade over time there is NOTHING you can do to bring it back to the original color.

What Paint do you Use on your Stucco Lighthouses?2023-12-05T11:50:52-05:00

We only use high gloss Marine Paint from Sherwin Williams.   In my opinion this is the best quality marine paint on the market. 🔥

Why Buy from The Lighthouse Man?2023-12-04T16:08:56-05:00

At The Lighthouse Man, we’re more than just a business- we care about helping you to find the perfect lighthouse for your needs. Our experienced team has been in the business since 1997 and we continue to provide unparalleled customer service. With hundreds of 5-star reviews, many of which are verified, you can trust The Lighthouse Man in delivering outstanding service and quality. So why buy from The Lighthouse Man? Because we care!

Please check out our hundreds of VERIFIED 5 star Reviews:  🌟🌟🌟🌟🌟

For More details please check out our Why Buy from us page HERE:   🔥

How Does Motor Freight Shipping Work?2023-11-22T16:08:18-05:00

We use motor freight for shipping all of our larger items.  This includes our 8′ & 12′ Lighthouses, All of our Wishing Wells and our Jumbo Windmills.

We may also use Motor Freight for large quantity orders when it makes sense.

When your order is shipped we will send you the freight Pro number # so you can track your shipment at all time.  Then once the freight arrives at your local terminal they will contact you and schedule a delivery date and time.   You must have people available to assist the driver and accept the package.

Please read and follow all of the rules on our  Motor Freight Policy Page  As this page is here to Assist and protect our customers.

How do I Check on the Status of my Order?2023-12-05T11:10:42-05:00

Hi there! Great question! You can check on the status of your order by using the order number that was sent to you in the confirmation email. Then simply email us at: and we will get you an update quickly.

Here is some general information now to assist you.
Our current turnaround time for smaller items like revolving beacons, solar lights, and light kits is usually 24-48 hours.

For larger items like lighthouses, windmills, and wishing wells, please allow 10-15 business days for shipping.

Now please understand during our spring rush or early summer our turnaround time may extend to up to 20-25 business days.

Once your item has shipped, you will receive an email with your tracking number.

Additionally, you can always email us at and request an update – we’re always happy to help!

How do I Attach the Plastic Windows and Door to my Lighthouse?2023-12-05T11:48:23-05:00

Here is some more additional details or advice for installing the plastic windows and doors to your E-line Stucco Lighthouse.

1) Take a fine grit sandpaper and sand the back side of the windows and doors to take off the gloss sheen as this will help to promote bonding.

2) Take a hair dryer and put the setting on hot and put it on the windows and door.  Then what I like to do is pre-form the window and door and around my forearm.  This will then bend and mold the window and door to the desired curve you’re looking for.   Then hit it again with the hair dryer and then do #3

3) Use Gorilla Super Glue Gel.  It dries quickly and is amazing.  It is also totally clear so it will not leave any colors on your lighthouse.  Simply take a small bead and apply all around the outside edge of the window and door and attach it to the lighthouse.

4) Next, have a few strips of painters tape ready and apply the tape on the windows and door.  This will hold the windows and door in place while the glue is drying.

I personally use the green painters tape as this has more adhesion then the blue painters tape as this is made for drywall.

As our website states we do not install the windows and doors for 2 reasons :  1) several people like to add and put the doors and windows on several different sections of the lighthouse so this way you can put them anywhere they want them.  And 2) is E-line stands for economy line and we are trying to keep the prices as low as we can so yes adding the doors and windows takes time and especially if customers order another 6-8 windows it gets crazy with window and door location and it get way to time consuming thus we would have to charge more time for this work and again the entire reason for the E-line is to keep the price lower.


Do you offer replacement parts and bulbs for your Revolving Beacons?2023-12-04T15:58:53-05:00

Yes we offer a full selection of Revolving Beacon Replacement Parts and Bulbs:

  1. Replacement Bulbs, LED, Halogen, and Regular
  2. Motor and Gear Set
  3. Electric Socket
  4. Bullet Fresnel Lens in several colors

All Can be found here:

100% Valid VERIFIED Reviews

Mascot Lighthouse Man Logo
Go to Top