This is a list of the most FAQ’s about Order questions like return policy, how to track and order arrivals
Hey there lighthouse enthusiasts. I'm here to guide you through the common pitfalls people often make when buying their lawn lighthouse. Will help you make the right choice that will elevate your outdoor space. Trust me, avoiding these blunders will save you time, money, and headaches in the long run. Mistake #5: The [...]
Hi there! Great question! You can check on the status of your order by using the order number that was sent to you in the confirmation email. Then simply email us at: lightkeeper@lighthouseman.com and we will get you an update quickly. Here is some general information now to assist you. Our current turnaround time for [...]
Yes, we offer customer pickups and you are more than welcome to come to our PA facility to Pick-Up your order. Please note: our shopping cart will automatically charge you for shipping. If you would like to pick up just send us an email with everything you would like to order and we will create [...]
Yes, every shipment is 100% insured for shipping.
Please Contact us Immediately and follow the instruction on our Damaged Shipping Policy Page We will take care of everything, but you need to inform us immediately so we can help.
Yes, our automated system will automatically send you a tracking number (#) when your item(s) ship.
This really depends on the product and the time of year. Here is a general rule of thumb to follow: All Lighting accessories like Light Kit, Revolving Beacons, Solar Beacons etc. normally shipped out in 24-48 hours. All Lawn Lighthouses, Wishing Wells, and Windmills takes about 10-15 business days from the date you place your [...]
Our Full Return Policy can be found here: Return Policy
