This is a list of the most FAQ’s for Shipping and Delivery
Yes, we ship to Canada but please note is does cost more and we must give you a shipping quote. To get a quote please send us an email with the following 2# items: Please provide your FULL Shipping Address Please let us know everything you would like to order. This is so [...]
Hi there! Great question! You can check on the status of your order by using the order number that was sent to you in the confirmation email. Then simply email us at: lightkeeper@lighthouseman.com and we will get you an update quickly. Here is some general information now to assist you. Our current turnaround time for [...]
We use motor freight for shipping all of our larger items. This includes our 8' & 12' Lighthouses, All of our Wishing Wells and our Jumbo Windmills. We may also use Motor Freight for large quantity orders when it makes sense. When your order is shipped we will send you the freight Pro number # [...]
We have specially made boxes that were designed specifically for our lighthouses. 📦 We use a double wall 275lbs crush test box and totally encase the lighthouse with foam for shipping safety. 🚐 We take great pride in our shipping, and we over pack everything. 😆
Yes, we offer customer pickups and you are more than welcome to come to our PA facility to Pick-Up your order. Please note: our shopping cart will automatically charge you for shipping. If you would like to pick up just send us an email with everything you would like to order and we will create [...]
Yes, every shipment is 100% insured for shipping.
We are located in Central PA and everything ships from our facility.
Please Contact us Immediately and follow the instruction on our Damaged Shipping Policy Page We will take care of everything, but you need to inform us immediately so we can help.
Yes, our automated system will automatically send you a tracking number (#) when your item(s) ship.
Yes, we can ship anything you would like via Express Service. This is an additional fee but we can provide the following Services: Next Day Overnight Service 2 Day Service Express Saver To get an Express Shipping Quote please send us an email with the following 3# items: Please provide your FULL Shipping [...]
